Privacy Policy
Your Privacy Matters to Yavayo Diyatu
Last Updated: December 2024
At Yavayo Diyatu, we believe your personal information deserves the highest level of protection. This comprehensive privacy policy explains how we collect, use, store, and safeguard your data when you interact with our pure nutrition platform. We're committed to transparency in all our data practices, and this document serves as your complete guide to understanding your privacy rights with us.
Information We Collect
Personal Information You Provide
When you engage with our nutrition services, we collect information you voluntarily share with us. This includes your name, email address, phone number, and mailing address when you register for our programs or contact us. We also gather detailed health and dietary information during consultations, including food allergies, medical conditions, dietary preferences, and nutrition goals. This information helps us create personalized nutrition plans that truly serve your individual needs.
- Contact details including name, email, phone number, and address
- Health information such as allergies, medical conditions, and dietary restrictions
- Nutrition goals, preferences, and lifestyle information
- Payment information processed through secure third-party providers
- Communication records from consultations and support interactions
- Program participation data and progress tracking information
Automatically Collected Information
Our website automatically collects certain technical information to improve your experience and ensure our services function properly. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to remember your preferences and provide personalized content. This data helps us understand how visitors use our platform and identify areas for improvement.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Website Analytics | Improve user experience and site performance | 26 months |
| Session Cookies | Maintain login status and preferences | End of browser session |
| Device Information | Optimize content delivery and compatibility | 12 months |
| IP Address Logs | Security monitoring and geographic insights | 12 months |
How We Use Your Information
We use your personal information primarily to deliver exceptional nutrition services tailored to your specific needs. Your health and dietary information allows our certified nutritionists to develop personalized meal plans, provide targeted advice, and track your progress over time. We also use your contact information to schedule appointments, send program updates, and provide ongoing support throughout your nutrition journey.
Important: We never use your health information for marketing purposes or share it with third parties for commercial gain. Your sensitive health data is used exclusively to provide you with professional nutrition services and support.
Beyond direct service delivery, we analyze aggregated and anonymized data to improve our programs and develop new nutrition resources. This research helps us understand common nutrition challenges and create more effective solutions for our community. We also use your information to comply with legal requirements, protect against fraud, and ensure the security of our platform.
Information Sharing and Disclosure
Service Providers and Partners
We work with carefully selected third-party service providers who help us deliver our nutrition services effectively. These partners include secure payment processors, appointment scheduling platforms, and email communication services. All service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us. We regularly audit these relationships to ensure your data remains protected.
Legal Requirements and Safety
There are limited circumstances where we may need to share your information without your explicit consent. We will disclose personal information when required by law, such as responding to valid court orders or government requests. We may also share information when necessary to protect the safety and rights of our clients, staff, or the public. In medical emergency situations, we may share relevant health information with healthcare providers to ensure you receive appropriate care.
Data Security and Protection
Protecting your personal information is one of our highest priorities. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our technical safeguards include encrypted data transmission, secure server hosting, regular security updates, and restricted access controls. All staff members receive comprehensive privacy training and sign confidentiality agreements.
- SSL encryption for all data transmission between your device and our servers
- Secure, encrypted storage of all personal and health information
- Regular security audits and vulnerability assessments
- Multi-factor authentication for staff access to sensitive data
- Automated backup systems with encryption and access controls
- 24/7 monitoring for suspicious activity and security threats
Despite our comprehensive security measures, no system can guarantee complete protection against all possible threats. We continuously monitor emerging security risks and update our protection strategies accordingly. In the unlikely event of a data breach, we have established procedures to quickly contain the incident, assess the impact, and notify affected individuals as required by law.
Your Privacy Rights and Choices
Access and Correction Rights
You have the right to access, review, and correct your personal information at any time. You can request a copy of all personal data we hold about you, and we'll provide it in a clear, understandable format within 30 days. If you notice any errors or outdated information, you can request corrections, and we'll update your records promptly. For health and safety reasons, we may need to verify certain medical information with your healthcare provider before making changes.
Data Deletion and Portability
You can request deletion of your personal information, though we may need to retain certain records for legal or safety reasons. We'll explain any limitations on data deletion and work with you to minimize data retention where possible. You also have the right to receive your personal information in a portable format that you can transfer to another service provider. This includes your health records, consultation notes, and program progress data.
Exercise Your Rights: To request access, correction, deletion, or portability of your data, contact us using the information below. We typically respond to privacy requests within 5-10 business days and complete most requests within 30 days.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services. Essential cookies are necessary for basic site functionality, such as maintaining your login session and remembering your preferences. Analytics cookies help us understand how visitors use our site so we can make improvements. We also use functional cookies to remember your settings and provide customized content based on your interests.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks. Our cookie policy provides detailed information about each type of cookie we use and instructions for managing your preferences.
International Data Transfers
As a Lithuanian-based company, we primarily store and process your information within Lithuania. However, some of our service providers may process data in other countries with strong privacy protections. When international transfers are necessary, we ensure appropriate safeguards are in place, including contractual protections and adequacy decisions by privacy authorities. We never transfer personal information to countries without adequate privacy protections.
Children's Privacy
Our services are designed for adults, and we don't knowingly collect personal information from children under 13 without explicit parental consent. When providing nutrition services to minors, we require parental involvement and consent throughout the process. Parents have the right to review, modify, or delete their child's information at any time. We take special care to protect children's privacy and follow all applicable laws regarding minors' personal information.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Health records and consultation notes are typically retained for seven years after your last interaction with us, in accordance with professional standards for nutrition services. Marketing and communication preferences are kept until you opt out or request deletion. Technical data like website analytics is usually deleted after 26 months.
We regularly review our data retention practices and securely delete information that's no longer needed. When we delete your information, we use secure deletion methods to ensure it cannot be recovered. Some information may be retained in anonymized form for research and service improvement purposes, with all identifying details permanently removed.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you by email and post a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
If you disagree with any changes to our privacy policy, you can contact us to discuss your concerns or exercise your right to delete your information. We're committed to working with you to address any privacy-related issues and ensure you're comfortable with how we handle your personal information.
Contact Us About Privacy
Yavayo Diyatu Privacy Team
A. Skorinos gatvė 14, Vilnius, 03103, Lithuania
Phone: +370 5 215 1568
Email: info@yavayo-diyatu.sbs
We're here to help with any privacy questions or concerns. Our privacy team typically responds within 24-48 hours.